What a managed plan includes
Helpdesk
Your staff email or call one helpdesk. Brisbane engineers who know your setup fix most things on the first call and come to site when a job needs hands. What IT support looks like day to day.
Every device looked after
Monitoring, updates and security on every computer and server, done in the background, so problems are seen before they are felt.
Microsoft 365, run by a Microsoft Partner
Email, files, Teams, licensing and the security settings most businesses never turn on. Set up once the way Microsoft recommends and kept that way.
Backup that is tested
Microsoft 365 and your servers backed up, restore tests done, and a report you can hand to your insurer or your board.
Security as standard
Multi-factor authentication, device protection, email filtering and a plain-English score of where you stand. Cyber security.
What managed IT support means day to day
Support under a managed plan is not a block of hours that runs out. Your staff ring or email the helpdesk as often as they need to, and the cost to you does not change. Most problems are fixed remotely while the person is still on the phone; when a job needs hands, a Brisbane engineer comes to your office. Behind that, the monitoring and updates in the plan are there to make the calls fewer each month, because a provider paid a flat amount does better when things do not break. We have run managed IT support for Brisbane businesses this way since 2011. What IT support looks like day to day has the detail.
What managed IT support includes, and what it does not
What is quoted separately
Project work: an office move, a new server, a migration from an old system. Scoped and priced before it starts, always. Hardware is supplied through our own supply business at a fair price and arrives configured. Licences are passed through at the published price.
Who it is for
Businesses of 10 to 100 staff with no IT person, in Brisbane and south east Queensland, that are accountable to someone: an insurer, an accreditation body, a head office, a regulator. Our clients are mostly freight forwarders and customs brokers, crane, civil, hire and manufacturing businesses, and planning, surveying and engineering consultancies.
100 or more staff, or an internal IT team?
The outsourced helpdesk is the better fit. It works alongside your own people rather than replacing them.
Questions we get asked
What is a managed service provider? An MSP runs your IT for a monthly amount instead of charging by the hour when things break. Because the provider is paid to keep things working, its interests line up with yours.
What is included? Helpdesk, monitoring and updates, Microsoft 365 administration and security, backup, and licence and vendor management. Projects are quoted separately.
Do you work with businesses outside Brisbane? Yes. Our clients are in Brisbane and south east Queensland, and several have branches interstate that we support remotely.
How do we start? With a free IT and security health check, or a call to 1300 720 790.